Hello!
I’m Mimi.
I’m a product designer with over ten years of experience working with cross-functional teams in technically complex domains like autonomous vehicles and cryptocurrency.
I am passionate about breaking down tangled processes and problems in order to deliver effective digital tools.
Recent Work
Designing at Motional
Most recently, I worked at Motional, Hyundai's autonomous vehicle start-up, as a principal designer in a player/coach role. I led a design team focusing on a suite of next-generation tools used to deploy software and manage fleets of self-driving vehicles. We overhauled the existing R&D tool into a commercial ready product.
2021 | UX/UI Redesign + Design System Creation
Transforming how operations teams monitor a fleet of self-driving vehicles
I led the redesign of the fleet monitoring product and transformed the forgotten tool into an essential application used to track the self-driving fleet’s status and utilization during the rideshare pilot launch with Lyft.
2023 | 0 to 1 Launch
Creating a new process to resolve driverless vehicles’ on-road issues
Human support is required when self-driving vehicles encounter issues on the road. I designed a new tool for the field support team to respond to and resolve issues. The tool reduced in-field response time by 7x.
Case Study Coming Soon | Leadership and Strategy
Driving product strategy and managing design resourcing
I partnered with product management, user research, and engineering to identify and plan key opportunities for our team’s roadmap. As a design lead, I work to balance immediate pain points with long-term vision in order to ensure that solutions satisfy users’ needs while working towards broader goals.
Circle
2019 | Fintech Redesign
Optimizing the crypto on-ramp for a global exchange
I redesigned the wallet experience for the global cryptocurrency exchange, Poloniex. I collaborated with the support team to identify usability issues with the deposit and withdraw flows. The new wallet experience reduced customer support tickets.
2019 | Social Feature
Reintroducing trolling to get trading rolling
I reignited the infamous cryptocurrency forum by launching a new look. The relaunch drove traffic back to the Poloniex exchange.